Your Privacy Matters
At Fret & Frame, we’re all about capturing life’s most meaningful moments. To do that, we sometimes need to collect a little info from you. But don’t worry—we value your trust and are committed to keeping your personal data safe and secure.
This policy explains what information we collect, how we use it, and how we protect your privacy.
Information We Collect
We collect the following types of information to provide you with the best experience possible:
Personal Information:
Name, email address, phone number, and mailing address when you book with us or fill out our contact form.
Payment details (processed securely through third-party payment processors).
Event Details:
Information related to your event, such as date, location, and schedule, to help us plan and capture every special moment.
Website Usage Data:
Cookies and analytics to understand how visitors use our site, helping us improve your experience.
How We Use Your Information
We use the information we collect to:
Communicate with you about bookings, services, and updates.
Personalize your experience and make our services better.
Process payments securely.
Improve our website’s functionality and design.
Share sneak peeks and highlight reels (with your consent, of course).
How We Protect Your Information
Your trust is important to us. We use industry-standard security measures to protect your personal information. This includes:
Secure servers and data encryption.
Restricted access to your information—only our trusted team members have access.
Regular security updates and monitoring.
Sharing Your Information
We respect your privacy and will never sell your personal information. We only share your data in the following situations:
Third-Party Services: To process payments, manage bookings, or deliver digital products. We carefully select partners who uphold the same privacy standards we do.
Legal Requirements: If required by law or to protect our rights and safety.
Your Rights & Choices
You have full control over your personal information. You can:
Request a copy of your personal data.
Ask us to update or delete your information.
Opt out of marketing communications at any time.
Just send us an email at [contact@fretandframe.com], and we’ll take care of it!
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site, so we can make it better for you.
You can control cookie settings through your browser, but keep in mind that disabling cookies might affect your experience on our site.
Third-Party Links
Our website may contain links to third-party sites, such as social media platforms or partners. We’re not responsible for the privacy practices of these external sites, so we encourage you to check their policies before sharing any information.
Children’s Privacy
Fret & Frame does not knowingly collect personal information from children under 13. If we learn that we’ve inadvertently gathered data from a child, we’ll delete it promptly.
Changes to This Policy
We’re constantly evolving (just like our art), and so is our Privacy Policy. We may update this page from time to time to reflect changes in our practices. When we do, we’ll post the updated version here.
Contact Us
Have questions about our Privacy Policy? Want to exercise your rights or just say hello? Reach out at brian@fretandframefilms.com